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Orders

What happens if I enter wrong information?

If you have provided incorrect information, for example a wrong delivery address, email address or telephone number – please contact our customer service as soon as possible so they can change your information before the order is sent out. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.

Can I make changes to my order after submitting payment?

If you have provided incorrect information, for example a wrong delivery address, email address or telephone number – please contact our customer service as soon as possible so they can change your information before the order is sent out. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.

Can I cancel my order?

If you have provided incorrect information, for example a wrong delivery address, email address or telephone number – please contact our customer service as soon as possible so they can change your information before the order is sent out. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.

How can I track my order?

If you have provided incorrect information, for example a wrong delivery address, email address or telephone number – please contact our customer service as soon as possible so they can change your information before the order is sent out. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.

I didnt receive an order confirmation.

If you have provided incorrect information, for example a wrong delivery address, email address or telephone number – please contact our customer service as soon as possible so they can change your information before the order is sent out. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.

Shipping & Delivery

Where do you ship from?

If you have provided incorrect information, for example a wrong delivery address, email address or telephone number – please contact our customer service as soon as possible so they can change your information before the order is sent out. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.

Where do you ship?

If you have provided incorrect information, for example a wrong delivery address, email address or telephone number – please contact our customer service as soon as possible so they can change your information before the order is sent out. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.

What happens if I havent received my order?

If you have provided incorrect information, for example a wrong delivery address, email address or telephone number – please contact our customer service as soon as possible so they can change your information before the order is sent out. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.

How do you ship packages?

If you have provided incorrect information, for example a wrong delivery address, email address or telephone number – please contact our customer service as soon as possible so they can change your information before the order is sent out. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.

Returns/Claims

How can I return an item?

If you have provided incorrect information, for example a wrong delivery address, email address or telephone number – please contact our customer service as soon as possible so they can change your information before the order is sent out. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.

Payments

How can I pay?

If you have provided incorrect information, for example a wrong delivery address, email address or telephone number – please contact our customer service as soon as possible so they can change your information before the order is sent out. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.